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Professional Development

 

Training Calendar

Professional Development Courses
All professional development courses offer continuing education units (CEU) and are non-graded. Courses appear on student's University of Alaska Fairbanks transcript.

BUSINESS WORKSHOPS
 
CUSTOMER SERVICE SERIES
Course Fee: $150.00
Three workshops on the various aspects of Customer Service: Fundamentals of Customer Service, Building Quality Customer Service, and Internal Customer Service.
75345 ABUS F001C T02 W 9:00a-12:00p 9/24, 10/08, 10/22
 
ABUS F001C Fundamentals of Customer Service .3 CEU
Non-Graded CEU Course
Special fee in Lieu of tuition: $60.00
Fundamentals of Customer Service provides an overview of customer service basics. It is designed to provide frontline associates and service staff the ability to build, maintain, and increase a loyal customer base. Participants will address topics such as handling complaints, coping with stress, telephone service, delivering excellent customer service, and how to motivate customers to want to return.
75344 T01 W 9:00a-12:00p 604B TBA Craddock, D 09/24
 
ABUS F002C Building Quality Customer Service .3 CEU
Non-Graded CEU Course
Special fee in Lieu of tuition: $60.00
Understand what influences customers’ perception and how to take action to improve customer relations. Learn to establish an environment of exceptional service in your organization with tools to identify customer needs and how to plan for continuous service evaluation and improvement.
75347 T01 W 9:00a-12:00p 604B TBA Craddock, D. 10/08
 
ABUS F003C Internal Customer Service .3 CEU
Non-Graded CEU Course
Special fee in Lieu of tuition: $60.00
Change in business is never a seamless process but organizational change can happen—especially if you seek feedback and foster buy-in from the people involved. Change can originate from any level in an organization. It doesn’t have to come only from the top. In fact, in order to be successful, every level of an organization must take part in defining what changes are needed and how they will be achieved.
75347 T01 W 9:00a-12:00p 604B TBA Craddock, D 10/22
 
MANAGEMENT DEVELOPMENT SERIES
Course Fee: $150.00
Three workshops focusing on developing your management skills. The workshops will include: Effective Leadership, Conflict Resolution, and Communication in the Workplace.
75352 ABUS F004C T02 W 9:00a-12:00p 11/05, 11/19, 12/03
 
ABUS F004C Effective Leadership .3 CEU
Non-Graded CEU Course
Special fee in Lieu of tuition: $60.00
This is an opportunity to take concepts such as vision and accountability and incorporate them into your organizational leadership. You will have an op�portunity to share your successes and challenges with other local leaders. This course will not only explore effective formal leadership, but also examine the need for grass roots leadership.
75347 T01 W 9:00a-12:00p 604B TBA Craddock, D 11/05
 
ABUS F005C Conflict Resolution .3 CEU
Non-Graded CEU Course
Special fee in Lieu of tuition: $60.00
This workshop will address different perspectives on conflict and strategies for resolving conflict. Conflict will be explored in different contexts, including inter-office conflict, supervisor-employee conflict, and cross-cultural conflict, with an emphasis on interpersonal conflict. Attendees will be given the opportunity to reflect on their own style of conflict resolution and how to apply the information presented to their individual situations.
75353 T01 W 9:00a-12:00p 604B TBA Craddock, D. 11/19
 
ABUS F006C Communication in the Workplace .3 CEU
Non-Graded CEU Course
Special fee in Lieu of tuition: $60.00
Our ability to relate to people, build and maintain relationships, and develop trust is directly connected to effective communication. This workshop will give you the communication skills that are key to effective supervision, customer service, problem solving, project management, and necessary for every successful relationship.
75354 T01 W 9:00a-12:00p 604B TBA Craddock, D 12/03
 
SPECIAL INTEREST WORKSHOPS
 
ABUS F007C QuickBooks Refresher .6 CEU
Non-Graded CEU Course Special fee in Lieu of tuition: $120.00
QuickBooks is a powerful tool for small business. This course will help you take your operations to the next level by sharpening your skills in report writing, using job and class tracking, reconciliations, budgeting and other advanced features needed in your business. Bring your questions and your stories and we’ll work together to improve the bottom line.
79112 T01 F 10:00a-12:00p 604B TBA Heineken, H. 10/03-10/17
 
CIOS F003C Getting Your Camera Off Auto .6 CEU
Non-Graded CEU Course Special fee in Lieu of tuition: $120.00
Today’s digital cameras offer photographers more control and flexibility than ever before, but those controls can sometimes be overwhelming and difficult to grasp for those starting out. This six-hour workshop features a comprehensive overview of your camera’s basic operations and how you can take control of the machine to get the kind of photos you want from your DSLR camera. Includes a two-hour on-location photoshoot and a comprehensive look at software options which allow you to make better images.
80030 TW1 S 10:00a-4:00p 604B 306 Paris, T. 09/27

 

UAF Community and Technical College Center for Professional Development
604 Barnette Street,Fairbanks, AK 99701
Phone (907) 455-2858 Fax (907) 455-2970
UAF is an affirmative action/equal opportunity employer and an educational institution. Page Last modified: September 10 2014. Any questions or comments regarding this web site can be sent to: Webmaster .